Shipping policy

PROCESSING TIME

Orders are typically processed within 2–4 business days after payment is confirmed. Processing times may be longer during launches, sales, holidays, or periods of high order volume.

SHIPPING

Broadside Supply HTX currently ships to addresses within the United States. Shipping options and rates are shown at checkout.

After an order ships, you’ll receive a shipping confirmation email with tracking information when available. Orders containing items fulfilled from different locations may arrive in separate shipments.

DELIVERY ESTIMATES

Carrier delivery estimates begin after your order has been processed and shipped. Delivery dates are estimates only and may be affected by carrier delays, weather, holidays, or other events outside our control.

ADDRESS ACCURACY

Customers are responsible for entering a complete and accurate shipping address. Contact us immediately at hello@broadsidesupplyhtx.com if you need to request an address correction. We cannot guarantee changes once an order has been processed or shipped.

LOST, STOLEN, OR DELAYED PACKAGES

Broadside Supply HTX is not responsible for packages that are marked delivered by the carrier but are lost or stolen afterward. If a package is delayed, lost in transit, or arrives damaged, contact us at hello@broadsidesupplyhtx.com and we’ll help you begin a carrier inquiry where appropriate.

PREORDERS

If a product is sold as a preorder, the estimated ship window will be listed on the product page. Orders containing preorder items may ship when all items are available unless otherwise stated.